Frequently Asked Questions
Find answers to common questions about our espresso machines and services
How often should I descale my Gaggia machine?
We recommend descaling every 2-3 months, or more frequently if you live in an area with hard water, to ensure optimal performance and longevity.
Can I use oily coffee beans in my super-automatic machine?
We advise against using extremely oily or caramelized beans as they can clog the internal grinder mechanism over time.
What is the difference between a pressurized and commercial portafilter?
Pressurized portafilters help create crema with pre-ground coffee, while commercial portafilters offer greater control for experienced baristas using freshly ground beans.
Do your machines come with a warranty?
Yes, all new Gaggia espresso machines purchased through our official store include a comprehensive 1-year manufacturer's warranty.
How do I prime the pump on my new espresso machine?
To prime the pump, simply open the steam knob and run the hot water function until a steady stream of water flows from the steam wand.
Are Gaggia machines compatible with ESE pods?
Many of our manual models, such as the Classic Pro, include a specific filter basket designed for use with ESE (Easy Serving Espresso) pods.